Marshall, 1997; Moessner, 1996; Neuger, 1996; Poling and Neuger, 1996; van Beek, 1998; Wimberly, 1991). Some visits will require skill in managing conflict among family members or between the caregiver and careseeker. Experience in hearing complaints in a nondefensive manner will increase a caregiver’s ability to respond effectively by finding some point of agreement with the care-seeker, offering empathic responses, and asking for more information on their experience (Miller and Jackson, 1995).